We don’t just sell software. We’re also there with multi-layered free technical support.

Whenever you have a challenge or a question regarding your design software, feel free to contact our support team. Our technical experts have industry experience, so they know how software works – and how you need it to work.

CTC has been awarded Gold Support status by Autodesk, we have direct access to Autodesk® Product Support technicians at all times: something only a few Autodesk resellers in the U.S. have.

Technical Support Case Tracking

When you contact CTC for support, you’ll be assigned a unique case and case identification number to ensure all questions receive a resolution in a timely fashion – and the case won't be closed until you receive the answer that solves your problem.

CTC RemoteSupport

If our support technicians need to see your desktop, we will ask you to use our RemoteSupport utility.

This utility will allow you to share you desktop with us, and allow you to give us control of your computer for a short time while we work with you to resolve your issue.

• Using this utility does not require Administrative rights on your computer
• This utility is firewall friendly so it should work in almost any company

CTC RemoteSupport

Contact Us

We’re always happy to provide answers about installation, configuration, and general usability questions.

To submit a question to our technical support team using our online help desk, simply login with your username and password using the login button to the upper right.

If you don’t already have an account set up, you can register here. It takes a few seconds to register and access our support- which is free and unlimited.

952.944.6223
866.941.1181
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